LATEST COURSE DATE ANNOUNCED - London Heathrow - Tuesday 16th April →

Frequently asked questions

Have a question about our renowned fear of flying courses? Take a look at our frequently asked questions below and if your question is not here, please contact us by filling in the form on our contact page

Thinking about booking a course?
  • We have been running courses since 1986, and in that time we've seen many people with lots of different fears. Our extensive experience has allowed us to develop a course that not only helps first time flyers but also those who've flown many times before. Our team of helpers have years of experience in helping people overcome their fears.
    Over the years several thousand people who are claustrophobic or who suffer from a fear of heights have attended our courses. During the afternoon session, our psychologist explains why we suffer from these types of fear and shows you what you can do to control them. You will also be taught relaxation techniques that you can put into practice on the flight.
    Having had over 50,000 people attend our fear of flying course, we have substantial evidence of how successful they are, and we have a 98% success rate based on the feedback we receive. Take a look at our testimonials to read typical feedback from our courses.
    We were the first fear of flying course in the UK, so we?ve had many years to develop a course and build up a team that really understands your fears and anxieties. We want to change your attitude to flying and our years of experience have taught us the best way to achieve this goal.
    Yes, we'd be happy to speak with you. Please contact us here by filling in the form on our contact page with your phone number and a few suitable times that suits you and one of our experienced team member will give you a call. We are a small team, so you will speak to one of three people who are experts involved in running the courses. You?ll receive first class advice and reassurance as everyone is treated individually and everything is discussed in the strictest of confidence.
    We offer a flight-only option for friends or family of those taking part in a course. Any person who is joining you for the flight should be a comfortable flyer so that you are supported in the best way.
    You can only book this option if you have attended our British Airways Flying with Confidence course in the past 5 years and are looking for a 'top up'
    No. All our quoted prices are fully inclusive of VAT, Air Passenger Duty and credit card charges.
    Everyone who comes on our courses thinks they will be the worst one there. We quote a 98% success rate based on the number of people that make it onto the aircraft and from the feedback they give us after the flight.
    The flight is a maximum of 45 minutes and we simply take off, climb for about ten minutes and after a short cruise we begin the return to the airport where we departed from.
    No one is forced to do anything they don?t want to do. The commentary and support on board the flight is really the third component of the day. We will of course encourage and support you to push yourself as far as you feel comfortable on the day.
    We encourage you to push your fears as much as you can. However, for some people just stepping on the aircraft is enough. If you don?t stay on for the flight and wish to leave, a member of staff will escort you back through security. You can purchase a flight only ticket to come back on our next course.
    No. Many people come to us having tried hypnosis previously that hasn?t worked. We use a more cognitive behavioural therapy approach.
    Yes, we update our website regularly, but you can always contact us directly to register your interest for a specific location here
    Whilst you cannot pick a specific seat, where possible the option of being seated at the front, back, at a window or in the aisle is available at the time of booking. We always try our best to accommodate your request. However, in rare occasions this is not possible. For example, two friends booking together requesting an aisle and a window seat would not be possible on a row of three seats to sit next to each other. Additionally, as our course fills up, availability will reduce and the choice of options is not always available.
    Unfortunately our courses are not suitable for children or teenagers. Attendees must be at least 18 years of age.
    Unfortunately our courses are not suitable for children or teenagers. Attendees must be at least 18 years of age.
    Within 24 hours after booking a course, a full refund will be issued. However, after this time bookings cannot be cancelled or transferred.
    Yes, we are able to arrange a number of different assistance levels including full assistance during the course itself, when travelling through the airport and boarding and disembarking the aircraft. Once you have booked your course, please email: [email protected] to arrange assistance based on your specific requirements.
Booking and attending a course
  • Please check your spam folder as they can unfortunately hide in there! If not, please contact us here by filling in the form on our contact page and we can check your email address is correct and ensure you get an email. Our confirmation emails should come within a few hours after booking.
    Please contact us here by filling in the form on our contact page and we will get this changed for you.
    You need to bring some form of Government official photo ID, preferably passport or driving licence, however if you do not possess either of these for more options please contact us here by filling in the form on our contact page.
    Yes, as long as it is valid. You can also bring your driving licence.
    We offer a flight-only option for friends or family of those taking part in a course. Any person who is joining you for the flight should be a comfortable flyer so that you are supported in the best way. Please note, if you book a flight only option after your original booking, please contact us here by filling in the form on our contact page to inform us that you would like to sit together.
    Unfortunately, they will be not allowed in the room and we recommend that they kindly leave you during the duration of the course. Throughout the day, you will meet other people who share similar feelings towards flying and this can be extremely beneficial to discuss and support each other. Our friendly staff are always joining conversations at breaks to support further.
    On our primary courses, lunch is provided which is normally a mix of sandwiches, chips and fruit and we have plenty of hot drinks throughout the day. Please make sure you informed us of any dietary requirements at the time of booking. However, if you would feel more comfortable bringing your own food, you are welcome to do so. On our primary plus, premium and private courses lunch is provided in a restaurant where you will be asked for your menu choice when you arrive on the day.
    Please contact us here by filling in the form on our contact page and we will add it to your booking
    Information about our course locations and directions can be found here
    Information about our course locations and parking details can be found here
    Unfortunately, we do not have any affiliations with the hotels for overnight stays.
    Our courses are often a long day, with a lot of information provided. We suggest you celebrate your success at home relaxing, without any major evening plans. Flights can also be delayed out of our control, so we don?t want you worrying that you will be late for a dinner party! You will receive a 10% off voucher for your next British Airways booking, for up to 8 people anywhere in the world. We suggest you celebrate by planning your next flight, whether that be a dream destination or a quick domestic flight to put your new knowledge into practice.
After a course
  • Yes - we offer a flight-only option available to people who have attended our British Airways Flying with Confidence course in the past 5 years and are looking for a 'top up'.
    Our online course has the same content as your course, but can be accessed anytime on your phone as an extra resource. We would always welcome you back to do a top up or refresher flight with our Flight Only option. We also have our book which can be purchased from Amazon here. If you would like to discuss your specific next steps or another course, please contact us here by filling in the form on our contact page with your phone number and a few suitable times that suit you and one of our experienced team member will give you a call.
    You will receive a 10% off voucher for your next British Airways booking, for up to 8 people anywhere in the world. We suggest you celebrate by planning your next flight, whether that be a dream destination or a quick domestic flight to put your new knowledge into practice.
Online Course
  • Upcoming course dates

    Saturday 23rd March
    London Heathrow
    From £395.00 »
    Tuesday 16th April
    London Heathrow
    From £1,850.00 »
  • Register for updates

    If you'd like to be informed when we release new course dates, please click below to register your interest in Flying With Confidence

    Register your interest