Meet the team

Our team are experts in their fields and have years of experience in helping people just like you overcome their fear of flying

Management
  • Peter Hughes - Director

    Peter founded these courses over 30 years ago, and since then the courses have helped over 50,000 people overcome their fear of flying. Peter retired from British Airways as a 747 Training Captain in 2003, but still oversees all of our courses as a Director.

  • Steve Allright - Training Captain and Director

    Steve has been running British Airways fear of flying courses for 24 years and is now a Director. He regularly runs the Heathrow course and premium courses. Steve is a British Airways Training Captain on the 747, with over 14,000 flying hours.

Psychologists
  • Patricia Furness Smith - Psychologist

    Patricia has presented on the course for over 20 years and currently runs the Psychological session at Gatwick, Primary Plus at Heathrow, Premium and Private courses. She has over 30 years’ experience as a Lecturer and Examiner in a variety of Psychological courses and runs a Private Practice in the Chilterns. Patricia has written a number of Self-Help books including the BA Flying with Confidence book and CD.

  • Keith Stoll - Psychologist

    Keith has helped on the course for 20 years and has built an enormous understanding of fears and phobias associated with flying. Keith is a clinical psychologist and practices in Harley Street. He runs the psychological session on the Heathrow course regularly.

  • Simon Petrie - Psychologist

    Simon is a clinical psychologist with huge experience in many different fields. He joined the psychological team specifically to assist in presenting in Scotland where he lives, but also helps out on other courses we run.

Captains
  • Gordon Black - Captain

    Gordon is our longest serving course presenter and has been with British Airways since he left school a long time ago! He has flown the 737, 757, 767, 747 and Airbus 319/320. Currently Gordon is a Training Captain on the Boeing 777.

  • Andy Shaw - Captain

    Andy joined British Airways in 1990 and has been a Captain since 2000. He has totalled some 20,000 flying hours having flown the Boeing 747, 757, 767, 777, Airbus 319, 320, 321 and currently is on the latest Boeing aircraft, the 787 'Dreamliner'. Andy has been a member of the team for over 20 years and helps on all of our different courses.

  • Richard Sanders - Captain

    Richard is regularly the operating Captain on our London courses, on which he also presents. He has flown several aircraft types in British Airways, and is currently a Training Captain on the Airbus fleet.

  • Stewart Highet - Captain

    Stewart is a Captain on the short haul Airbus fleet, and is responsible for running our courses in Edinburgh and Glasgow. He previously flew the 747 as a First Officer and has been helping run our courses for many years.

  • Paul Meehan - Captain

    Paul started his aviation career flying for the Royal Navy, and is now a Captain on the 747. Paul has been helping run our courses in Scotland for many years where he lives.

  • Alistair Black - Captain

    Alistair is a Captain on the Airbus fleet with BA, normally helping to present and operate the Gatwick courses. Alistair followed his father, Gordon into flying, starting his training in 2002. He then followed his father into our team initially as a volunteer on the Manchester courses in 2003.

  • Simon Nordmann - Captain

    Simon has been a Captain on the Airbus A320 since 2015, having previously flown as a first officer on the 737 and 747.

    He has been a part of the Flying with Confidence team in Scotland for a number of years

First Officers
  • Simon Cowdell - Senior First Officer

    Simon is a First Officer on our largest aircraft, the A380. He has been helping on our courses for many years, especially on the Teenage course, and additionally he is exceptionally tech minded to solve any presentation equipment challenges!

  • Niven Phoenix - Senior First Officer

    Niven has over 26 years of flying experience, he joined British Airways 5 years ago after a long career in the RAF flying the C130 and C17. During his time in the RAF he worked as a Trauma and Risk manager and also a human factors trainer, naturally when he joined British Airways this made him the perfect person to join our team. Niven currently flies the Boeing 747 out of London Heathrow.

  • Jai Dillon - First Officer

    Jai joined British Airways at the start of 2015 and has been part of the Flying With Confidence team since early 2016. Prior to joining British Airways Jai worked for a low cost airline and flew the Boeing 737. He has over 4,000 flying hours and is currently a First Officer on our Airbus fleet based at Heathrow.

  • Aoife Duggan - Senior First Officer

    Aoife flew the A320 in SE Asia for 4 years before joining BA in 2012. At present she is a Senior First Officer on the 777 Fleet. She also holds an Honours Degree in Psychology and has helped run courses in Dubai where she lives.

Cabin Crew
  • Natalia Hockings - Cabin Crew

    I joined BA over 22 years ago, initially on the ground at Manchester airport as a Senior Customer Service Agent. In 2007 I transferred to the Heathrow Worldwide long haul fleet as a Main Crew on our 777, 747 and 787 aircraft. 

    I’ve been on the Global Ambassador Team for 6 years and joined the Flying with Confidence team at the beginning of 2018

  • Steve Hibberd - Cabin Crew

    Steve started working for BA at London Gatwick in 1997 progressing to aircraft loading supervisor for 10 years, he then moved on to customer service on check in for just over a year, and then cabin crew flying both long and short haul routes out of Gatwick. He has been part of the FWC team since 2013.

  • Norbert Chrapowicki - Cabin Crew

    Norbert operates as cabin crew on both our short haul and long haul network. He is a regular on our Manchester courses and also helps out at Heathrow. Outside of his flying duties Norbert is a Cabin Crew Recruiter, responsible for interviewing and recruiting future crew. He is fluent in Polish and can often be found helping Polish speaking individuals on our courses.

  • Claire Porteous - Cabin Crew

  • Eric Gee - Cabin Crew

  • Steve Hurley - Cabin Crew

  • Elaine Simmons - Cabin Crew

    Elaine joined British Airways in 1992, and is a Cabin Service Director on Eurofleet. She has been a regular member of the FWC team for the last 3 years.

  • Simon Baxendale - Cabin Crew

  • Jane O'Leary - Cabin Crew Purser

    Jane joined British Airways as Cabin Crew in 1996. She has been helping on our courses for over 20 years and is responsible for all the paperwork on the day - a huge task!. Jane is based at Heathrow and is currently a Purser on Eurofleet.

  • Rebecca Sullivan - Cabin Crew Purser

    Becky has been working for British Airways for over 17 years and has been helping out on our courses for 6 years. She is based at London Heathrow and is a Purser on Eurofleet, currently on secondment to Brands and Marketing. Becky is responsible for organising the cabin crew team on the day.

  • Jennifer Muir - Cabin Crew

    Jennifer joined British Airways in 1996 holding several ground based roles in Scotland before transferring to Worldwide cabin crew in 2007. She has been helping on our courses in Scotland since 2010 and organises the cabin crew volunteers on the day.

  • Gregg Best - Cabin Crew Purser

    Gregg is a regular on our London courses, and is currently working as a Purser on Eurofleet. He has been flying for over 20 years and experienced 6 different airlines.

  • Catriona Riddell - Learning & Performance Executive

    Catriona has been helping with the courses for several years now after starting with British Airways in 2012. After being Cabin Crew for 5 years, she now trains Cabin Crew and Flight Crew in safety and emergency procedures.                                                                        

  • Pavlina Denkova - Cabin Crew

    Pavlina has worked as cabin crew for BA since 2010 and has been engaged with Flying With Confidence since 2013. Outside of flying Pavlina is a trained teacher with a keen interest in psychology and human behaviour. She is also able to speak several different languages which can be very useful on the day of the course!

Administrators
  • Celestine Allison - Course Administrator

    Celestine is one of our course administrator and deals with bookings, seating and most importantly of all speaks to people when they call in. She has been supporting our courses for over 25 years.

  • Holly Allright - Marketing Executive

    Holly has been working on the Heathrow courses for over 5 years alongside obtaining a degree in Marketing. She has recently started working for British Airways in Brands and Marketing.  As well as assisting with FWC social media, Holly acts as Course Administrator on the day ensuring the smooth running of the course.

  • Lars Houston - IT Specialist

  • Jane Crouch - Customer Service

    Jane has worked for British Airways for many years and on our courses for more than five years. She is our check in, ticketing and seating expert on the day!

  • Angela Hyland - Administration

    Angela has been a regular team member on the Heathrow courses for a number of years. She was cabin crew on our short haul routes for over 20 years and has recently moved to a cabin crew coordinating role. 

Children & Teenager Counsellors
  • Donna Allright - Teenage and Children Counsellor

    Donna is a qualified Counsellor with over 15 years experience working in secondary schools and on our courses. She currently runs the Teenage Course at London, the Childrens Workshops and is the phobia therapist on our Ground Courses in Dubai and Johannesburg.

  • Jane Whybrow - Teenage Counsellor

    Jane has a huge amount of experience working with teenagers, working as an Assistant Head Teacher at a busy secondary school in her previous job. She is an extremely valuable addition to our Teenagers Course team.

Advisors
  • Bob Atkinson - Travel Industry Expert

    Bob is a travel industry expert who has a long association with our course.

Air Traffic Control
  • Lesley Brown - Air Traffic Control

    Lesley has been with us for a period of time and like her husband Tony she worked as an Air Traffic Controller in Manchester until her retirement.

  • Tony Bown - Air Traffic Control

    Tony has been involved with Air Traffic Control at Manchester for over thirty years. His son is a Captain with British Airways on the Boeing 777.